Partner Agency FAQs

Is there a partner agency user guide for this system?
Yes! For agencies currently in the system, you will get a Partner Agency User Guide by dialing 2-1-1 and requesting one. 
You can also use the Partner Help tab in your agency portal. Agencies new to the system must attend a Partner Agency Training Session or one-on-one training sessions before registering.

Are there trainings for agencies wanting to use this system?
Yes! The best way to maximize the potential of this system is to attend a Partner Agency Training Session or one-on-one training sessions.

How do I register my agency on this site?
It's simple. Get started by registering here. 

How do I log in to my account?
Click the blue LogIn button at the top of this page. Your username is always your email address. You will immediately go to your partner portal, where you add, edit or change information about your agency or opportunities. 

I forgot my username. What do I do?
It is always the email address of the person who registered the agency with this site.

I forgot my password. What do I do?
Click the blue LogIn button at the top of this page. Put in your username and then click Forgot Password to get a temporary password emailed to you.

How do I list volunteer opportunities on this site?
You must first register your agency with this site and be approved as a partner agency. Once you receive your username and password, click the blue LogIn button at the top of this screen. Enter your Username and Password and you will automatically be entered into your agency's partner portal. On the left side of the screen is the Opportunity Wizard that will make entering volunteer opportunities fast and easy. You can also use our Partner Agency Guide for more extensive instructions. 

I have posted a volunteer opportunity, but it's not showing up.
Helpline Center staff must review each new opportunity to make sure it complies with our agency policies. The approval process takes no more than two working days. You will get an email once the project has been approved. If your opportunity is in violation of Helpline Center policies, the opportunity will not be approved, and we will contact you to discuss options. 

How do volunteers contact me through this site?
At this time, all volunteers will contact you by using the Express Interest feature on this site. This will send an email to you, telling you who they are and what opportunity interests them. Agencies are asked to call or email each potential volunteer back within 48 hours to discuss your volunteer process, coordinate scheduling the volunteer(s) and begin engaging the volunteer. 

Volunteers are trying to register for my event, but it says the opportunity is full. I still need helpers. What do I do?
You will need to update the opportunity occurrence and increase the number of volunteers needed at that event time/date. 

I got a notice my volunteer opportunities are going to expire. What do I do?
You will receive an email when your agency or opportunity information is about to expire. The email will prompt you in making the necessary updates to keep your information live on this site. 

Volunteers are reporting hours through the site? What do I do with these?
1. Log in to your agency portal.
2. To the left of the screen, click on Attendance Verifications Due.
3. Click on the occurence number next to a volunteer's name. It will start with a OCC followed by a number. 
4. Click Edit.
5. Use the drop down box labeled Attend Status and choose Attended (Hours Verified).

I just can't figure this system out. What do I do?
Dial 2-1-1 and talk with a Volunteer Services Staff to schedule a one-on-one consultation.