Western SD Senior Health Information and Insurance Education (SHIINE)

Senior Health Information and Insurance Education (SHIINE) is a federally funded program that provides free, confidential, and unbiased information and assistance to Medicare beneficiaries. Volunteers are an essential component to the work of the SHIINE Program. Some of their roles include but aren’t limited to: administrative tasks; distribution of information; staffing information booths at outreach events; making and/or provided presentations; educating and assisting beneficiaries with enrollment and insurance plan selection; educating about preventing and detecting Medicare fraud, abuse or errors; assisting beneficiaries with reporting fraud, abuse or errors.

• The SHIINE program operates with a variety of volunteer roles. Common SHIINE volunteer roles include:
  
  · Information distributor: This role involves transporting and disseminating information materials to sites and events, and may include presenting prepared copy or performing scripted activities for small groups. Volunteers who work in this role do not engage in discussions with others about personal information or situations. It is not considered to be a position of trust.
  
  · Administrative support: This role involves such work as copying, filing, data entry, and placing outbound phone calls in support of program activity. Volunteers who work in this role do not take inbound phone calls or field questions from the public. It is not considered to be a position of trust.
  
  · Exhibitor: This role involves staffing information kiosks or exhibits at events such as health fairs. Volunteers who staff exhibits provide general information about the program to the public and answer basic questions. It is a position of trust.
  
  · Presenter: This role involves giving substantive presentations to small and large groups, with the opportunity for interaction with the audience during time set aside for Q & A and discussion. It is a position of trust.
  
  · Counselor: This role involves direct discussion with beneficiaries, caregivers, and/or family members about their individual situations and may include review of personal information such as Medicare Summary Notices, billing stat